What We Do
One to one personalised mentoring and support when you need it most, from an expert Mentor who understands your needs.
As technology becomes more complex, a gap is growing between the technology we purchase and the functions we actually use. Most adults are struggling to leverage the benefits promised by new technology. Mobile Mentor addresses this pain by focusing on your needs – virtually sitting beside you and offering a unique blend of technical set-up, show how and personalised support, at your pace. We have invested years of effort so you don’t need to waste your precious hours chasing around for answers.
Over 100,000 customers worldwide have experienced our mentoring and support services. As a result, we have developed world-class materials and built an advanced technical knowledge base. Furthermore, our information system, service delivery process and knowledge management system have been built for scale so that we have the capability to mentor and support thousands of customers per month.
Our Mentors aren’t geeks - but they are tech-savvy. We are passionate about giving each customer an exceptional service experience by understanding your needs and answering your questions in plain English.
Our Mentors are selected for their people skills and natural technical abilities. After a thorough training program they are certified on selected mobile technologies. They develop a high degree of expertise so that most, if not all of your questions can be resolved during their time with the you. If we don’t have the answer, we’ll track it down for you.
